Returns & Exchanges

At Phoilex, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a hassle-free return and exchange process within 30 days of delivery for all unused items in their original packaging.

1

Initiate Your Request

Log into your Phoilex account or visit our Returns Portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Carefully pack your items in their original, unopened packaging to ensure they are protected during transit and include any promotional inserts.

3

Ship the Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing