Frequently Asked Questions

Everything you need to know about your Phoilex beauty experience.

Are Phoilex products suitable for sensitive skin?

Yes, our products are formulated with high-quality, dermatologically tested ingredients designed to be gentle yet effective for all skin types, including sensitive skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.

Are your beauty products cruelty-free?

Absolutely. Phoilex is committed to ethical beauty; we do not test any of our products or ingredients on animals.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.